It’s Delivered
On Time.
Guaranteed.

Introducing eBay Guaranteed Delivery

Now your buyers will know exactly when their items will arrive—creating happier customers and more sales.

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Guaranteed delivery
dates on eBay listings.

Coming later this summer, eBay buyers will see a guaranteed delivery date of 3 days or less on millions of eligible listings. Sellers who qualify will have the option to guarantee delivery by a specified date.

No subscription fees. No complicated processes. Guaranteed.*

*Terms and Conditions will apply.

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Stay tuned for our video series to learn more about Guaranteed Delivery.

Which Guaranteed Delivery option is right for you?

Use the
Handling Time Option
Use the
Door-to-Door Option
Business Model Best for sellers who ship from one location Best for sellers who ship from multiple warehouses
Requirements At or above standard, 0-1 day HT, offer returns, use eBay labels At or above standard, offer returns
Delivery Date eBay figures this out for you and guarantees delivery You guarantee the date based on regional rate tables
Late Arrival eBay covers the shipping cost refund or free return label if you meet handling time You cover the shipping cost refund or return label
For more details, please check out our FAQs below.

Why sellers should offer it:

  • Increased Exposure

    Sellers can find new buyers by making their items searchable by delivery date.

  • Happier Customers

    Guaranteed Delivery is 2nd in importance behind free shipping for buyers. **

  • More Control

    Sellers set, working days calendar, and handling time cutoffs, and regional rates.

Why buyers will love it:

  • More Search Options

    Buyers can filter items by a guaranteed delivery date, including the next 1-2 days.

  • Guaranteed Delivery Dates

    Buyers’ items arrive by the delivery date, guaranteed.

  • Increased Confidence

    If a buyers’ item doesn’t arrive by the delivery date, we’ll make it right.

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** Source: eBay Customer Survey, 2015

  • What are sellers’ Guaranteed Delivery options?

    Sellers have two options for Guaranteed Delivery. With either option, your listings show up to buyers as guaranteed:

    1. Handling time – Sellers guarantee same-day or one-day handling. Then eBay determines the guaranteed delivery date.
    2. Door-to-door – Sellers choose to take full control over their guaranteed delivery dates, based on their ability to deliver to various regions and their knowledge of their carriers’ service level by region.
  • What happens if an item does not arrive by the guaranteed date?

    If a guaranteed item is delivered late, the buyer can request one of two refund options:

    1. The buyer keeps the item and gets a refund on the shipping cost. Or, if shipping was free, the buyer can get a $5 coupon instead.
    2. The buyer gets a free return label for a full refund of the item’s cost (always paid by the seller) and the shipping cost.

    eBay will manage all customer service so that it does not create more work for sellers. Learn more.

  • When a seller chooses the handling time guarantee and an item arrives late, who pays for the buyer’s refund—eBay or the seller?

    Sellers who choose the handling time option are required to guarantee same-day or one-day handling time, and eBay guarantees the delivery date. If an item arrives late even though the seller met their handling time, eBay will refund the buyer’s shipping cost or pay for their return label. If the buyer wants to keep the item and shipping was free, eBay will provide a coupon to be used toward a future eBay purchase. In all scenarios, eBay will handle customer service. Learn more.

  • When a seller chooses the door-to-door guarantee and an item arrives late, who pays for the buyer recompense—eBay or the seller?

    Sellers who choose the door-to-door option guarantee their own delivery date based on their ability to deliver to various regions and based on their carriers’ performance. If an item arrives late, the seller will give the buyer a refund. However, if the buyer wants to keep the item and the shipping was free, eBay will provide the buyer with a coupon to be used toward a future eBay purchase. In all scenarios, eBay will handle customer service so that it does not create more work for the seller. Learn more.

  • If I opt-in, do I have to guarantee all my listings?

    No, you select the listings you want to guarantee. Learn more.

Guaranteed Delivery Basics

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  • What is Guaranteed Delivery?

    Guaranteed Delivery is a new eBay feature coming this summer that will enable sellers and eBay to guarantee delivery dates and will let buyers know when their item will arrive—guaranteed.

  • Where will Guaranteed Delivery be available?

    Guaranteed Delivery will be available in the US, Guam, and Puerto Rico for now.

  • Why is eBay introducing this new feature?

    Fast and accurate delivery dates are a key factor for online buyers. Today, more than two-thirds of eBay items are already delivered within three days, but many online buyers are not aware of that. Adding the benefit of a guarantee will help change that perception and bring more buyers to eBay.

    In addition, sellers say they want to provide more accurate delivery dates, shipping costs, and faster shipping to buyers, based on location. This new feature offers sellers the tools to do that.

  • What are the benefits to sellers?

    Since buyers will be able to filter items by guaranteed delivery date, your guaranteed listings will have increased visibility.

    You will also be able to customize your handling time deadlines by day of the week and control shipping costs by region to avoid under- or overcharging. Learn more.

  • What are the benefits to buyers?

    Buyers will be able to filter items by guaranteed delivery date so they can quickly and easily factor delivery time into their buying decision. They’ll also have the added confidence that they will receive their items by the date they expect. Also, buyers will have the added layer of confidence that if a guaranteed item is not delivered in time, they will be recompensed. Learn more

  • How does the Guaranteed Delivery search filter work, and how does it affect listing visibility in search?

    To filter listings by a guaranteed delivery date, buyers simply click a button at the top of the search results and Guaranteed Delivery listings will surface in the results.

    If buyers do not use the filter, search results will not change based on Guaranteed Delivery.

When a Guaranteed Delivery Item Arrives Late

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Opting-In to Guaranteed Delivery

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New Tools to Support Guaranteed Delivery

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